Return Policy

At Kawadrs, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward return or exchange process:

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order.

 

2. Eligibility for Return/Exchange

We accept returns or exchanges under the following conditions:

  • The item is defective, damaged during shipping, or not as described.

  • The item is unused, in its original packaging, with all tags and labels intact.

  • You can provide a video of the unboxing as proof of any issue (damage/missing items).

⚠️ Note: We do not accept returns for reasons such as “changed mind”, “accidental order”, or “no longer needed” after the product has been used.

 

3. Return/Exchange Process

  1. Contact us at support@kawadrs.store within 7 days of receiving your item.

  2. Include the following details:

     

    • Your order number

    • Clear photo or video evidence of the issue

     

  3. Our support team will respond within 1–2 business days.

  4. If approved, we will provide return instructions or process a refund depending on the situation.

 

4. Return Shipping Fees

  • If the issue is our fault (wrong item, defective, damaged): we will cover all return shipping costs.

  • If the issue is on the customer’s side (wrong size, changed mind, etc.): you are responsible for return shipping.

 

5. Refund Timeline

Refunds will be processed within 5–10 business days after we receive and inspect the returned item.

 

 

We are committed to transparent, fair, and friendly service.

If you have any questions, please don’t hesitate to contact us at: support@kawadrs.co